Privacy Policy

1. Overview & Data Controller

Thurya Voyages (Pvt) Ltd ("we", "us", or "our"), with registered office located at 129/A Ihalagama, Gampaha 11000, Sri Lanka, acts as the primary data controller for all personal information collected via our website, WhatsApp channels, email inquiries, and booking transactions. We are deeply committed to respecting your privacy in full compliance with the Personal Data Protection Act of Sri Lanka and international data standards including the EU General Data Protection Regulation (GDPR).

2. Information We Collect

To coordinate custom holiday itineraries, airport pickups, and chauffeur driver services, we may collect the following categories of information:

• Contact Identification: Full legal name, primary email address, country of residence, telephone / WhatsApp contact numbers.
• Travel Logistics: Flight numbers, arrival/departure timestamps, hotel pick-up addresses, passenger party sizes, and children's ages (for child safety seat requirements).
• Government Mandatory Records: Passport numbers, nationalities, and dates of birth strictly when required by government agencies for Sri Lanka Railways scenic train seat reservations and Wildlife Department national park safari permits.
• Special Preferences: Dietary preferences, mobility requirements, and custom sightseeing interests to tailor your private itinerary.

3. How We Use Your Information

Your information is used exclusively for lawful purposes directly related to fulfilling your travel arrangements in Sri Lanka:

• Issuing official booking confirmations and private tour quotations.
• Assigning licensed, vetted English-speaking chauffeur guides and coordinating airport meet-and-greets.
• Securing room bookings with boutique hotels, eco-resorts, and safari camps.
• Providing 24/7 on-tour customer support and handling emergency logistics.
• Sending optional travel tips or seasonal itinerary offers (which you may opt out of at any time).

4. Zero Sale of Personal Data

We do not sell, rent, trade, or monetize your personal details to any third-party marketing companies under any circumstances.

Information is disclosed only on a strict need-to-know basis to direct travel fulfillment partners, including registered hotels, wildlife park check posts, and transport authorities required to deliver your booked holiday.

5. Security & Data Storage

We employ industry-standard administrative, technical, and physical safeguards to prevent unauthorized access, loss, or alteration of your personal data. All data transmitted through our web forms is encrypted via Secure Sockets Layer / Transport Layer Security (SSL/TLS). Electronic records are stored in secure, password-protected databases with restricted employee access.

6. Cookies & Web Analytics

Our website utilizes minimal, non-intrusive cookies to ensure smooth site navigation, retain session settings, and gather anonymous visitor statistics (such as page visit durations and device screen sizes) to improve website usability. We do not engage in invasive cross-site advertising tracking.

7. Your Legal Rights

Depending on your country of citizenship, you have specific rights regarding your personal information, including:

• The right to request a copy of the personal details we hold about you.
• The right to correct inaccurate or outdated information.
• The right to request deletion of your personal records ("Right to be Forgotten") following completion of your travel itinerary.
• The right to withdraw marketing consent at any time.

8. Data Protection Officer & Inquiries

If you have inquiries or wish to exercise any of your data privacy rights, please contact our Data Protection desk: